If you are having trouble accessing your Lottofy account, don’t worry — it’s usually something that can be resolved quickly. Below are the most common situations and how to solve them.
Common Reasons and Solutions
1. Incorrect Login Details
Make sure the email and password you are entering are correct. Remember:
Passwords are case-sensitive.
Watch out for accidental spaces when pasting.
If you are unsure, request a password reset by using the “Forgot Password?” option on the login screen.
2. Forgotten Email Address
If you no longer remember which email you used when creating your account, please contact Support. We may ask you to verify your identity (for example, confirming ID details) before we can assist you.
3. Account Not Verified Yet
Some accounts require additional verification (KYC) before full access is granted. If verification is pending, you may need to upload or re-submit your identification documents.
4. Account Temporarily Suspended
Your account may be suspended if:
There were multiple failed login attempts.
Self-exclusion or game-control settings were activated.
There is a security review in progress.
If this is the case, contact Support and we’ll help you understand the status and next steps.
5. Technical Issues
Sometimes, the difficulty is not the account but the device or browser. Try:
Clearing your browser cache.
Updating the app or browser.
Switching to incognito/private mode.
Trying another device (mobile/PC).
Still Can’t Log In?
Contact our Support Team and include:
The email or username of your account.
The device you are using (Android, iPhone, PC).
The browser/app version, if possible.
A short description of the issue.
This will help us resolve your request faster.