At Lottofy, checking and claiming your prizes is simple and secure. Once a draw is completed, any winnings are automatically credited to your user account, allowing you to decide whether to keep the funds for future bets or withdraw them to your bank account.
Steps to Claim Your Prizes
Log in to your Lottofy account.
Go to the “Withdraw Balance” section.
Select the prize or amount you wish to claim.
Confirm your payment or withdrawal method.
If requested, complete the identity verification (KYC) process.
Wait for a confirmation message once your prize has been successfully processed.
Important Tips
Ensure your account is fully verified to receive higher-value prizes without delays.
Keep your bank or e-wallet information up to date to avoid transfer issues.
Review the estimated processing or transfer times based on your selected withdrawal method.
Common Issues
Unable to claim my prize:
Confirm that your account verification (KYC) has been completed and that all draw conditions have been met. If the issue persists, contact our customer support team for assistance.
Payment delay:
Processing times may vary depending on your chosen withdrawal method and your bank’s procedures. Please allow a few business days for the funds to appear in your account.